Each quarter since 2005, The Senior’s Choice has honored one of our members’ caregivers with our distinguished “Caregiver of the Season” award, recognizing their dedication, passion, compassion, and outstanding achievement. The remarkable individual listed below is the kind of person who will be caring for your loved one when you hire a member of The Senior’s Choice to provide in-home care.

Allison

When we hired Allison, we immediately threw her in at the deep end. One of our clients had been causing difficulties, and we gave the challenge to Allison.

The client couple—I’ll call them Joe and Helen—need a caregiver from 9 to 5 on weekdays. She has dementia and incontinence and demands constant care. He has COPD and, shall we say, an inappropriate need for physical contact. Three caregivers had already quit because of his wandering hands.

When I checked in with her after the first day and asked her if she had had any problem with him, she chuckled “Oh yes, but we understand each other now and it won’t happen again.” She explained that as soon as it happened, she sat him down and said, “This kind of behavior is inappropriate…if it happens again, I won’t be able to keep working for you, so I hope you’ll cooperate.” And he has ever since.

One morning, Allison arrived at work to find Helen alone and confused. Joe was nowhere to be found. Allison checked the phone to learn the last number dialed—it was 911 at 1:30 a.m. She then called the local rescue squad to learn where they had taken him, and then the hospital to learn his condition. When she called me, she was able to give a full report

The next two weeks were difficult, as Helen required 24-hour care. Allison took some night shifts, but also brought Helen to visit Joe in the hospital—and even visited him on her own time. Since he had no local family, she became his advocate. When he returned home, she arranged for me to meet with his case manager, and also helped him understand what was going on.

Although he is deemed competent, a lot of things were getting away from him. Allison brought him a file box and organized his papers. She found his advance directives and other important papers and put them in order. She helps him sort his mail and take care of his bills. And she keeps the house in apple-pie order, cleaning the house, caring for the cat, shopping for groceries, picking up prescriptions, doing laundry, the list goes on—all while caring for Helen’s daily needs.

Meanwhile, she went right to work on her CCA, achieving it within 90 days of hire.

Recently our office administrator needed to be off on a training day, so I asked Allison to help. She photocopied the trainees’ paperwork, ordered lunch, and had their name badges made before training ended. In her “spare” time, she studied our manuals. She’ll make a great staff coordinator someday. But right now, she’s an exceptional caregiver!

Angela Martin

Shepherd’s Staff In-home Care

Ready for your home care agency to reach its full potential?

Join the nation’s largest membership network of senior care providers and start making a difference today.

Book A Consultation