Each quarter since 2005, The Senior’s Choice has honored one of our members’ caregivers with our distinguished “Caregiver of the Season” award, recognizing their dedication, passion, compassion, and outstanding achievement. The remarkable individual listed below is the kind of person who will be caring for your loved one when you hire a member of The Senior’s Choice to provide in-home care.

Jackie

Jackie was hired as a backup for our clients and, from the start, was eager and willing to go to any client no matter the distance, sex, age, or complexity. It was obvious from the beginning that she had a special way with clients and was able to bring out the best in them, brighten their day, and manage virtually any situation.

We asked her to take on a very complex client who was very difficult to staff. Every agency in the area had been hired and all were terminated. We were new, so the client thought she would give us a try. For the first few weeks, Jackie managed the case but it was even difficult for her. The client was an amputee who had recently lost her husband and she struggled with depression, obesity, incontinence, and mobility issues. Between the client’s state of mind and difficult habits, even Jackie’s limits were tested.

Then one week I got a call. Jackie had made a real connection, and the client was responding to her. Jackie continued to develop the relationship and motivate the client, a remarkable feat since no one in three years had been able to do so. Jackie reminded her that she was “worth it”… that she could get past the limitations that she found debilitating. And they got to work.

Jackie and the client now eat breakfast and lunch at the clean and polished dining room table which had been covered in papers and clutter.

The client hadn’t bathed regularly, but Jackie motivated and helped her to keep her hair and body clean.

The depression has been addressed and the vial of pills that the client took regularly that caused her to sleep the entire day away is very seldom used.

How did Jackie do it? The emotional and physical trauma caused by the amputation and loss of her husband had made her feel hopeless. Jackie gave her unconditional acceptance and support. Jackie is also a taskmaster; she continues to remind the client that she can do the task, that together they can make it happen.

The client has mastered things she thought were forever beyond her reach. It is such a joy to see the client smile and watch her respond with happiness, in a clean, enjoyable environment made possible only by an exceptional caregiver who, not only goes beyond what is asked of her, but captures the essence of service to others.

Did I mention that Jackie also has five children and a husband, but has never been late or missed a day?

By Janet Crawford

My Sister’s Choice

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