86% of potential employees state they wouldn’t remain in an environment or work someplace where a company has a bad rep with their staff. If you’re not careful, your company’s culture can affect the performance and retention of home care staff.
Are you looking for ways to improve your home care agency culture to boost staff performance? If so, you’ve come to the right place because we’re’ going to share some tips with you.
When your home care staff enjoy their jobs, your clients will be satisfied with the level of care they’re receiving. This leads to an increase in care agency clients.
Review the Current Home Care Agency’s Culture
The first thing you need to do to improve your care agency’s culture is evaluate the current culture of the workplace. This can be done by speaking with current home care staff and asking for their opinion on the home care agency culture.
If you don’t understand where you’re falling short, it will be challenging to find ways to improve the company culture. It will also be challenging to motivate your care staff to do their jobs to the best of their ability.
Address Mental Health Issues
93% of those that work in the healthcare industry have reported issues with stress and other mental health problems. The next way to improve your company culture is to address mental health issues that employees might be suffering from and find actionable solutions to these problems.
A solution could be rotating different members of the care staff so that everyone has days off, but ensuring your clients have someone to care for them when needed.
In the workplace, mental health is typically stigmatized, but actively tackling the topic head-on shows care staff you care about them and their wellbeing.
Be as Transparent as Possible
We understand there are some things you cannot discuss with employees, but you should actively strive to be as transparent as you possibly can when you operate a care agency. Communication is essential no matter what business you’re in.
Failing to communicate with transparency can leave staff feeling as if they aren’t valued. It can also cause detrimental miscommunications in the future, leading to a loss of client trust and business.
Give Props When They’re Due
In home care, you typically work with the same clients each week. This means long hours without receiving a break and can begin to feel monotonous for some of your staff.
The best way to improve your company culture and motivate employees to continue working hard is by celebrating the good thing they do while working. This makes your employees feel seen and will help them push through and continue providing quality care to all clients.
Improve Home Care Staff Performance & Company Culture
When it comes to home care staff performance, it’s directly linked to the company’s culture you’re working with. It’s important to remain transparent with employees and celebrate their wins when it’s time.
If you need help and support, why not join the nation’s largest membership network of senior care providers? Become a member of The Senior’s Choice today and see how we can assist.